FREQUENTLY ASKED QUESTIONS
From my home to yours. I ship from North Pole, Nestled in the heart of the great state of Alaska.
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number from the United States Postal Service. This email is separate from the order confirmation email that you receive when you initially place an order. If you have not received either an order confirmation email or a shipping confirmation email within a business day of placing your order, please verify that you have entered your email correctly into the system. If you have any concerns, please contact me anartisticawakening@yahoo.com, and I will be happy to assist you!
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number from the United States Postal Service. To track your order, please visit https://www.usps.com/ and enter your tracking number, or simply paste your tracking number into Google to see your item in transit.
While I wish I could offer free shipping, I am a small business and operate with tight budgets and limited resources. This makes it difficult to absorb the cost of shipping on orders without negatively impacting the range of products my customers have come to know and love. I strive to provide fair and competitive shipping rates that reflect the cost of operations and help to maintain the viability and sustainability of An Artistic Awakening.
Typically, you will receive your order within 5-10 business days of placing it. For orders placed before 2PM AKST, I will generally ship your package on the same business day. For orders placed after 2PM AKST, I will send your order no later than the next business day. Please note that the post office is not open on Saturdays, Sundays and federal holidays.
I know how exciting it is to receive a new piece of jewelry and the anticipation that comes with it. That’s why I am dedicated to working diligently to pick, pack, and ship orders quickly. From the moment an order is placed, I carefully select the appropriate pieces, ensuring accuracy and attention to detail. Your order is then meticulously packaged, taking extra care to protect its beauty and ensure it arrives in perfect condition. My commitment to prompt order fulfillment reflects my dedication to providing exceptional customer service and ensuring your jewelry reaches you as swiftly as possible, so you can enjoy your new treasure.
Unfortunately, I do not offer gift wrapping or personalization currently.
I understand that damage may occur during shipping. However, each of my items are handmade and are one of a kind, so I will not be able to replace the item with the exact one.
If you would like to return an item due to damage, please reach out to me on my website at anartisticawakening.com, or email me at anartisticawakening@yahoo.com with a brief explanation of the situation, item description and tracking number and I will do my best to fix the situation. I understand that sometimes accidents do happen.
Orders which have already been processed and/or shipped cannot be cancelled.
Due to every item being one of a kind and handmade I am unable to do exchanges.